Shipping & Returns

1. DELIVERY CHARGES DELIVERY is FREE on orders of £150 inc VAT and over. For orders of less than £150, the following delivery charges apply: < £50 = £40.00 < £150 = £20.00 Prices inc VAT Please go to checkout to see confirmation of the total shipping charge for your order. 2. DELIVERY METHOD Most orders will be dispatched within 5 working days if from stock. However, please allow up to 15 working days during busy periods. Paletised delivery is made by national carrier (up to 40ft artivulated lorry) and can only be guaranteed to curbside or bottom of driveway. Please ensure you have reasonable access to receive goods. Our transport company will call you once your order has been dispatched to arrange a convenient date for delivery and acceptance. 3. ACCEPTANCE OF GOODS/RETURNS Goods must be checked upon arrival and any discrepancies recorded at the time of delivery on the carrier's delivery note. Furthermore, we must be notified in writing of any issues within 48 hours following delivery (returns@stonecrete.co.uk). Should the goods be damaged, please provide photographic evidence and we will supply replacements. Our liability is limited to the cost of the goods and save as precluded by law, we will not be liable for any indirect or consequential loss, (damage or expence including loss of profits, business or goodwill) howeverso arrising. This policy does not affect your legal rights. The customer is responsible for ensuring that the colour, size and quantity ordered is suitable for their requiredments as refunds cannot be made once goods are despatched. Photos are for illustrative purpose only, so please order a sample from our website if in doubt.