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Order Returns and Cancellation

 

Cancellation

You may cancel your order any time up to the end of the fourteenth day from the date you receive the ordered goods (see 'Returns' below). To cancel, please notify us in writing.

Returns

You may return goods which have been delivered. The goods must be returned to us, at your own cost and risk as soon as possible. The product must be unused, free from damage, in saleable condition and in its original packaging.

Prior to return, it is your resposiblity to take reasonable care of the product. Failure to do so will incur charges for reduction in value.

Please ensure that the colour, size and quantity of the product ordered is suitable for your requirements. Photos are for illustrative purpose only, so please order a sample from our website if in doubt.

Whilst we accept returns, the costs involved in returning bulky delivered items are high and therefore may exceed the value of the product itself.
If you would like to return your order, please follow our Returns Procedure

 

Non-Returnable Goods

Bespoke products made to your specification (non-standard size, colour etc.) cannot be returned.

Damaged Goods

In the event that your order arrives damaged or faulty, we will offer an exchange or refund. Please notify us within 48 hours of delivery.

To help us to deal with damages effectively, please take the following steps:
- Please inspect the goods at the time of delivery and mark as 'Damaged' on the driver's paperwork. If this is impractical at the time, please mark as 'unchecked'.
- Please take photos of the damage and email to us. Ideally, the photo will show the product exactly as it was delivered and packaged.

Damaged goods may not be collected and we advise the customer to dispose of the items once replacements have been delivered.

Our liability is limited to the cost of the goods and save as precluded by law, we will not be liable for any indirect or consequential loss, (damage or expence including loss of profits, business or goodwill) howeverso arrising. This policy does not affect your legal rights.