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How to return your order

 

Please see our Returns and Cancellation Policy first.

 

If you are eligible to return your order, please use the following steps:

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1. Email us

You must email us within 14 days of receiving your order

Email info@stonecrete-direct.co.uk and please include

- Your Full Name
- Your Order Number
- The Products you wish to Return.

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2. We will reply to confirm if your order is eligible for return and the amount you will be refunded

Important - Goods are returned at your own cost and risk.

Once the goods are received back in SALEABLE CONDITION, we will refund as follows

- AMOUNT PAID minus RETURN DELIVERY CHARGES (Normally £60.00 inc VAT per pallet, excluding certain post codes)

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3. Pack the goods carefully back onto their original pallet(s). REMEMBER - Goods are stored and returned at YOUR RISK, so please take care to avoid damage at all times.

Goods should be packed as follows to avoid damage

- Use PACKAGING BETWEEN ALL ITEMS to stop scraping and chipping
- Ensure that there are NO ITEMS OVERHANGING THE PALLET
- SECURE ALL ITEMS TO THE PALLET and COVER FULLY. Pallet wrap is ideal, but bin liners and lots of parcel tape will do if wrapped tightly.
- POSITION THE PALLET(s) where they can be easily collected. This would ideally be where they were originally delivered.

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4. Reply to our email to confirm that the goods are ready to be collected.

In your email, please confirm

- The number of pallets to be collected
- That you have packed and wrapped the goods to the best of your ability
- That the goods are in a convenient position for collection

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5. We will arrange collection. Following this our delivery team will be in touch to book a convenient day to collect.

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6. Once received back in saleable condition, your refund will be processed through your original payment method.