We may change these Terms and Conditions at any time. Any changes will take effect on the date they are update online.
If you dissagree with either of these policies, please cease use of this website. Your use of this website along with any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All content of this website is for your general information only and is subject to change without prior notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any reliance you place on such information is therefore strictly at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website and its content is copyright of Stonecrete. All rights reserved.
- Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
Printing or downloading for your personal and non-commercial use only.
Sharing content with individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
- You may not, without express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
By completeing an order via our website, you are agreeing to our Terms and Conditions of Sale forming a legally binding contract betwen us. You will be asked to confirm your acceptance before completion. Your order will then only be processed once full payment has been received.
2.1 The prices payable for goods that you order are as set out in our website or by written quotation.
2.3 Our delivery charge structure is clearly stated in our Delivery Policy and delivery charges are confirmed during the checkout process of this website.
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need togive us any reason for cancelling your contract.
3.2 Bespoke items made to your specification and perishable goods may not be returned.
3.3 To cancel your contract, you must notify us in writing.
3.4 If you have received the goods before you cancel your contract then you must send the goods back at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us (return address will be provided) at your own cost and risk as soon as possible. In all cases you will be liable to pay any direct costs incurred by us.
3.5 Prior to return, it is your responsibility to take reasonable care of the items. If you fail to take reasonable care and this results in damage or deterioration, we will charge you for the reduction in value.
3.6 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card, less any direct costs incurred by us will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
3.7 This cancellation policy does not affect your legal rights if goods are faulty.
More about Returns
4.1 We reserve the right to cancel the contract between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area;
4.1.3 One or more of the goods you ordered was listed at an incorrect price;
4.1.4 Due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5.1 Orders are delivered to the given delivery address subject to the following conditions:
5.1.1 You have read, understood and agree to the delivery methods and required co-operation and preparation as detailed in our Delivery Policy
5.1.2 If access is restricted, it is your responsibility to disclose any relevant information prior delivery in order for alternative arrangements to be made at our discretion. In failing to do so, you will be resposible for all charges relating to the aborted delivery.
5.1.3 Any delivery dates given to you are estimates and are for guidance only. While we will make all reasonable efforts to meet any proposed delivery date, specific delivery dates cannot be guaranteed and any failure to deliver on a specified day will not be a breach of contract by us and save as precluded by law we will not be liable for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising.
5.1.4 You or your authorised representative must be present at your premises on delivery of the goods to sign for the delivery and where necessary assist the driver with the off loading of the goods.
5.1.5 We must be informed, at the time of placing your order, of any known reason why the above delivery terms and conditions cannot be met. Failing which you will be liable for any return and redelivery fees if the delivery company is unable to deliver the goods to you on arrival at your premises.
More about our Delivery Policy
6.1 If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. Some out of stock items may have longer delivery times and this will be explained to you at time of order. Multiple item orders may not arrive together.
6.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, this should where possible be recorded at time of delivery on the carrier's delivery docket. Furthermore, we must be notified in writing/via email with photographic evidence of any issues within 7 days following delivery.
6.3 If you notify a problem to us under clauses 6.1 or 6.2 above, our only obligation will be:
6.3.1 to make good any shortage or non-delivery
6.3.2 to replace any goods that are damaged or defective; or
6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3.3 above.
6.5 Do not arrange for contractors to be on site until your goods have been delivered and checked.
6.6 You become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be held liable for their loss or destruction.
6.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.8 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7.1 All photographs are provided as an indication of product appearance only, as lighting conditions, screen calibration and natural variances may affect the appearance of the product. Natural stone products may vary in colour and texture and will contain individual markings and natural imperfections. These include, but are not limited to mineral depositswhich may change over time as the minerals oxidise and can appear as copper, bronze or black colouration or quartzite veining. Reconstituted (manmade) stone products contain natural aggregates and these may vary in colour and texture between batches.
7.2 Efflorescence (white markings) may appear on the surface of concrete paving as a result of a chemical reaction between cement and water. This is a natural phenomenon and will gradually disappear with weathering. Efflorescence is a characteristic of good quality paving with high cement content.
7.3 Sizes quoted are nominal and may vary in accordance with manufacturing tolerances. Sizes quoted may vary by +/- 5mm. The thickness of calibrated paving may vary by +/- 4mm. The quoted sizes and coverage shown on our website are achieved when using an average 10mm pointing joint. Sawn edged flags may include minor variances and irregularities. The surface of hand-cut paving may delaminate slightly.
7.4 As paving may vary between packs and batches, ensure that products are mixed from each pack to achieve a blended overall appearance.
7.5 Ensure all paving is checked for damage and defects prior to laying as we will not be held responsible for any associated costs of uplifting and relaying. 7.6 Many products will weather over time and this may appear in the form of gradual fading (mainly manmade paving) and lichen/ organic growth discolouration in certain environmental conditions. Areas close to trees or planting borders may be prone to discolouration and require cleaning. This process can often be reduced by sealing the paving, however seek the manufacturer's guidance prior to application.
7.8 The suitibility of a product for your required application will be your responsibility.
7.9 Please seek professional trade advice regarding installation/application of specific products.
7.10 All complaints must be received in writing. We will deal with the matter in accordance with your legal rights.
8.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to office address and all notices from us to you will be displayed on our website from time to time.
9.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputed, breakdown of systems or network access, flood, fire, explosion or accident.
10.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
12.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
13.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.